casibo Privacy Policy

1. Introduction

This Privacy Policy explains how casibo ("we," "us," or "our") collects, uses, discloses, and protects the personal information of users ("you" or "Player") who access our online casino and sports betting platform. casibo is committed to protecting your privacy and ensuring the security of your personal data in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 (DPA), its implementing rules and regulations, and PAGCOR licensing requirements.

By registering an account, accessing the casibo website, mobile application, or using any of our services (collectively, the "Platform"), you acknowledge that you have read, understood, and consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree with this Privacy Policy, you must immediately cease using the Platform and refrain from providing any personal information.

2. Information We Collect

casibo collects various types of personal information to provide gaming services, process transactions, verify your identity, comply with legal obligations, and enhance your user experience. The categories of information we collect include:

2.1 Information You Provide Directly

• Registration Information: Full name, date of birth, email address, mobile phone number, residential address, gender, and nationality
• Identity Verification Documents: Government-issued identification (valid ID, passport, driver's license), proof of address (utility bills, bank statements), and selfie photographs for identity confirmation
• Financial Information: Payment method details including GCash account information, PayMaya account information, bank account numbers, and transaction history
• Communication Data: Messages, emails, live chat transcripts, and customer support inquiries
• Account Preferences: Gaming preferences, responsible gaming settings, deposit limits, self-exclusion requests, and marketing communication preferences

2.2 Information Collected Automatically

• Device Information: Device type, operating system, browser type and version, unique device identifiers, mobile network information
• Usage Data: Pages visited, games played, bet history, win/loss records, session duration, clickstream data, and interaction patterns
• Location Data: IP address, geolocation data to verify that you are physically located within the Philippines as required by PAGCOR regulations
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies to remember your preferences, analyze Platform usage, and improve functionality

2.3 Information from Third Parties

We may receive information about you from third-party service providers, including payment processors (GCash, PayMaya, banks), identity verification services, fraud prevention agencies, and marketing partners. This information is used to verify your identity, process transactions, prevent fraud, and comply with anti-money laundering regulations.

3. How We Use Your Information

casibo uses your personal information for the following purposes, all of which are necessary for the performance of our contract with you, compliance with legal obligations, or our legitimate business interests:

3.1 Account Management and Service Delivery

• Create, maintain, and manage your casibo account
• Verify your identity and age to ensure compliance with the 21+ age requirement
• Process deposits, withdrawals, and other financial transactions
• Provide access to casino games, sports betting, and other Platform features
• Maintain accurate records of gameplay, bets, and transaction history
• Implement responsible gaming tools including deposit limits, self-exclusion, and reality checks

3.2 Legal and Regulatory Compliance

• Comply with PAGCOR licensing requirements and Philippine gambling regulations
• Meet obligations under the Data Privacy Act of 2012 and other applicable Philippine laws
• Fulfill anti-money laundering (AML) and know-your-customer (KYC) requirements
• Respond to legal requests, court orders, or government inquiries
• Conduct internal audits and maintain records for regulatory reporting

3.3 Security and Fraud Prevention

• Detect, prevent, and investigate fraudulent activity, collusion, and bonus abuse
• Monitor gameplay patterns for suspicious behavior
• Protect the integrity of games and betting markets
• Secure the Platform against unauthorized access, cyberattacks, and data breaches
• Enforce our Terms and Conditions and other policies

3.4 Communication and Customer Support

• Respond to your inquiries, complaints, and support requests
• Send transactional communications regarding account activity, deposits, withdrawals, and bonuses
• Provide technical support and troubleshooting assistance
• Notify you of important Platform updates, policy changes, and security alerts

3.5 Marketing and Personalization

With your consent, we may use your information to:

• Send promotional offers, bonuses, and marketing communications via email, SMS, or push notifications
• Personalize your gaming experience based on your preferences and playing history
• Recommend games and features that may interest you
• Conduct market research and analyze player behavior to improve our services

You may opt out of marketing communications at any time by adjusting your account settings or clicking the unsubscribe link in promotional emails. Opting out of marketing does not affect transactional communications necessary for account management.

4. How We Share Your Information

casibo does not sell your personal information to third parties. However, we may share your information with the following categories of recipients for legitimate business purposes:

4.1 Service Providers and Business Partners

• Payment Processors: GCash, PayMaya, and banking institutions to process deposits and withdrawals
• Game Providers: Licensed software providers who supply casino games and sports betting platforms
• Identity Verification Services: Third-party services that verify your identity and age
• Cloud Hosting and IT Infrastructure: Providers who host and maintain our servers and databases
• Customer Support Platforms: Services that enable live chat, email support, and ticketing systems
• Marketing and Analytics Providers: Services that help us understand Platform usage and optimize marketing campaigns

All service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Legal and Regulatory Authorities

We may disclose your information to PAGCOR, law enforcement agencies, courts, government authorities, or other regulatory bodies when required by law or when we believe disclosure is necessary to:

• Comply with legal obligations, court orders, or subpoenas
• Investigate or prevent illegal activities, fraud, or violations of our Terms and Conditions
• Protect the rights, property, or safety of casibo, our users, or the public
• Respond to claims or legal proceedings

4.3 Business Transfers

In the event of a merger, acquisition, corporate restructuring, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you of any such transfer and ensure that the receiving party adheres to privacy protections equivalent to those in this Privacy Policy.

5. Data Security

casibo employs industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Our security practices include:

• Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL/TLS protocols
• Secure Data Storage: Personal information is stored on encrypted servers with restricted access controls
• Authentication Mechanisms: Multi-factor authentication and password protection for account access
• Regular Security Audits: Periodic vulnerability assessments and penetration testing to identify and address security risks
• Employee Training: All casibo employees undergo data privacy and security training
• Access Controls: Personal information is accessible only to authorized personnel who require it to perform their duties

While we implement robust security measures, no system is completely immune to breaches. In the unlikely event of a data breach affecting your personal information, we will notify you and the National Privacy Commission as required by the Data Privacy Act of 2012.

6. Data Retention

casibo retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Active Accounts: Personal information is retained for the duration of your active account plus six months after account closure
• Transaction Records: Financial transaction records are retained for a minimum of five years as required by PAGCOR and anti-money laundering regulations
• Identity Verification Documents: Stored for the duration of your account plus five years to comply with regulatory requirements
• Communication Records: Customer support transcripts and email correspondence are retained for three years for quality assurance and dispute resolution
• Marketing Data: Retained until you withdraw consent or for three years from the date of last interaction

After the applicable retention period, personal information is securely deleted or anonymized so that it can no longer identify you.

7. Your Privacy Rights

Under the Data Privacy Act of 2012, you have the following rights regarding your personal information:

• Right to Access: You may request confirmation of whether we process your personal data and obtain a copy of such data
• Right to Rectification: You may request correction of inaccurate or incomplete personal information
• Right to Erasure: You may request deletion of your personal information, subject to legal retention obligations
• Right to Restrict Processing: You may request that we limit processing of your personal information in certain circumstances
• Right to Data Portability: You may request a copy of your personal information in a structured, machine-readable format
• Right to Object: You may object to processing of your personal information for direct marketing or based on legitimate interests
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time
• Right to Lodge a Complaint: You may file a complaint with the National Privacy Commission if you believe your privacy rights have been violated

To exercise any of these rights, please contact our Data Protection Officer using the contact information provided in Section 11. We will respond to your request within thirty (30) days as required by Philippine law.

8. Cookies and Tracking Technologies

casibo uses cookies, web beacons, and similar tracking technologies to enhance your user experience, analyze Platform usage, and deliver personalized content. Cookies are small text files stored on your device that help us recognize you on subsequent visits. Types of cookies we use:

• Essential Cookies: Necessary for Platform functionality, including account authentication and security features
• Performance Cookies: Collect information about how you use the Platform to help us improve performance
• Functional Cookies: Remember your preferences and settings to enhance your experience
• Marketing Cookies: Track your browsing activity to deliver relevant advertisements and promotions

You can manage cookie preferences through your browser settings. Disabling essential cookies may affect Platform functionality, while disabling other cookies will not prevent you from accessing casibo services.

9. International Data Transfers

While casibo primarily operates within the Philippines, some of our service providers may process personal information outside the Philippines. When we transfer data internationally, we ensure that appropriate safeguards are in place, such as standard contractual clauses, to protect your information in accordance with Philippine data protection standards.

10. Children's Privacy

casibo services are intended exclusively for individuals who are 21 years of age or older, as required by Philippine gambling regulations. We do not knowingly collect personal information from individuals under 21. If we become aware that we have inadvertently collected information from someone under the legal age, we will immediately delete such information and close the associated account.

11. Changes to This Privacy Policy

casibo reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. Material changes will be communicated through email or prominent notice on the Platform. Your continued use of casibo services after such modifications constitutes acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact our Data Protection Officer:

Data Protection Officer - casibo
Email: [email protected]
Customer Support: [email protected]
Available 24/7 via Live Chat on the Platform

For complaints or concerns about data privacy practices that we have not adequately addressed, you may file a complaint with the National Privacy Commission of the Philippines.