casibo Frequently Asked Questions

You must be at least 21 years old to register and play on casibo. This is a strict requirement under Philippine gambling regulations and PAGCOR licensing rules. We verify age during registration and conduct additional checks during the KYC process. Accounts found to belong to individuals under 21 will be permanently closed and any funds returned.

casibo requires a valid government-issued photo ID such as a Philippine passport, SSS card, UMID, driver's license, or PhilSys National ID. You will also need to submit a proof of address document dated within the last three months, such as a utility bill or bank statement. A selfie holding your ID may also be requested. Verification typically completes within 24 to 48 hours.

On the casibo login page, click the Forgot Password link and enter the email address registered to your account. We will send a password reset link to that email within a few minutes. Click the link, set a new password, and you are good to go. If you no longer have access to your registered email, contact our 24/7 live chat support for identity-verified account recovery assistance.

No. casibo strictly allows only one account per player. Creating duplicate accounts is a violation of our Terms and Conditions and may result in permanent suspension of all associated accounts and forfeiture of any pending balances. If you accidentally created two accounts, contact our support team immediately to merge or close the duplicate before it affects your standing.

You can request account closure by contacting casibo's 24/7 customer support via live chat or email at [email protected]. Before closing, ensure you have withdrawn any remaining balance. If you are closing due to gambling concerns, we encourage you to consider self-exclusion first, which provides stronger protections. Account closure requests are usually processed within three to five business days.

Log in to your casibo account and go to the Deposit section. Select GCash as your payment method, enter the amount you wish to deposit, and confirm the transaction. You will be redirected to the GCash app or a secure GCash payment page to authorize the transfer. Deposits via GCash are typically credited to your casibo account within minutes, making it one of the fastest and most convenient options for Filipino players.

The minimum deposit on casibo is ₱100 for most payment methods including GCash and PayMaya. Bank transfers via BPI, BDO, and Metrobank may have a slightly higher minimum of ₱500 due to bank processing requirements. There is no maximum deposit limit, though deposits above certain thresholds may require additional verification in line with anti-money laundering regulations.

GCash withdrawals on casibo are among the fastest available, typically processed within 15 to 60 minutes once approved. During peak hours or if your account requires additional verification, processing may take up to a few hours. casibo aims to process all withdrawal requests within 24 hours. GCash is by far the most popular withdrawal method among Filipino players for its speed and convenience.

casibo does not charge withdrawal fees for standard transactions via GCash, PayMaya, or local bank transfers. However, your bank or e-wallet provider may apply their own transaction charges, which are outside casibo's control. We recommend checking with your bank or GCash regarding any applicable fees. The minimum withdrawal amount is ₱200 for e-wallets and ₱500 for bank transfers.

Yes, casibo supports deposits and withdrawals through major Philippine banks including BPI, BDO, Metrobank, and UnionBank. To deposit via bank transfer, select your bank in the Deposit section and follow the instructions to complete the transfer using your online banking app. Bank transfer deposits typically take one to three business hours to reflect in your casibo account, while withdrawals may take one to two business days.

If your deposit has not reflected after the standard processing window, contact casibo's 24/7 customer support via live chat and provide your transaction reference number, payment method, amount, and timestamp. Our finance team will investigate and resolve the issue, usually within a few hours. It helps to have a screenshot of your GCash or bank transaction confirmation ready to speed up the resolution.

casibo offers an extensive library of slot games from top providers popular in the Philippines, including JILI, Pragmatic Play, Spadegaming, and more. You will find classic three-reel slots, feature-rich video slots, progressive jackpot games, and themed titles covering everything from Filipino folklore to modern pop culture. New slot releases are added regularly — check the New Games section for the latest additions.

All games on casibo use certified Random Number Generator (RNG) technology independently audited by recognized testing laboratories. This guarantees that every spin, card draw, and dice roll is completely random and unpredictable. casibo operates under a PAGCOR license, which requires regular compliance audits and adherence to fair gaming standards. You can check the RTP (Return to Player) percentage for individual slot games in the game information panel.

Yes, casibo is fully optimized for mobile play on both Android and iOS devices. The platform uses responsive web design so you can access all games, the cashier, live chat support, and account settings directly from your mobile browser without needing to download a separate app. The mobile experience is smooth and fast, ideal for gaming on-the-go whether you are in Manila, Cebu, or anywhere else in the Philippines.

Yes. casibo's live casino section features real-time games hosted by professional dealers streamed in high definition. You can play live baccarat, blackjack, roulette, sic bo, and other popular table games. The live casino is available around the clock, and many tables feature Filipino-speaking hosts to make the experience more comfortable and familiar for local players.

Yes, casibo's sportsbook covers both PBA and NBA basketball games with a wide range of betting markets including match winner, point spread, over/under totals, player props, and live in-game betting. Odds are updated in real time, and you can follow game progress on the platform. PBA coverage includes all conferences, while NBA betting spans the regular season, playoffs, and Finals.

casibo offers a welcome bonus for new players upon completing account verification and making their first qualifying deposit. The bonus is automatically credited to your account after the deposit is processed. Check the current Promotions page for the exact bonus amount and percentage, as these may be updated periodically. Make sure your account is fully verified before depositing to ensure bonus eligibility.

Wagering requirements specify how many times you must bet the bonus amount before the bonus funds can be withdrawn as real cash. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before withdrawing. Not all games contribute equally — slots typically count 100% while table games may count less. Full wagering terms are listed on each specific bonus offer page.

Yes, all casibo bonuses have an expiry period, typically ranging from 7 to 30 days from the date the bonus is credited. If you do not meet the wagering requirements within the stated timeframe, the bonus and any associated winnings will be forfeited. The expiry date and remaining wagering balance for active bonuses are visible in your account dashboard under My Bonuses.

Yes, casibo rewards loyal players through a tiered VIP program. As you accumulate points by placing real-money bets, you progress through levels that unlock benefits such as higher withdrawal limits, dedicated account managers, exclusive reload bonuses, faster withdrawal processing, and invitations to special events. Detailed information about VIP tiers and point earning rates is available in the Promotions section of your account.

Yes, casibo operates under a license from PAGCOR — the Philippine Amusement and Gaming Corporation — which is the government body responsible for regulating legal online gambling in the Philippines. PAGCOR licensing ensures that casibo meets strict standards for fairness, player protection, anti-money laundering compliance, and responsible gaming. Filipino players can enjoy casibo with confidence knowing it is a legally authorized platform.

If you feel that gambling is negatively affecting your life, casibo makes it easy to self-exclude. Contact our support team via live chat or email at [email protected] and request self-exclusion for a period of six months, one year, or permanently. Once activated, your account will be closed and you will not be able to register a new one. casibo also participates in PAGCOR's centralized exclusion system for broader protection across licensed operators.

casibo provides a full suite of responsible gaming tools accessible through your account settings. These include deposit limits (daily, weekly, or monthly), loss limits, session time reminders, cooling-off periods from 24 hours up to 30 days, and full self-exclusion. Marketing opt-out is also available. All limit reductions take effect immediately, while increases require a 24-hour waiting period to give you time to reconsider.

casibo offers 24/7 customer support via live chat directly on the platform and by email at [email protected]. Live chat is the fastest option for urgent issues like account access problems or missing transactions. Email support is ideal for detailed inquiries that may require documentation. Our support team is trained to assist in both English and Filipino, so you can communicate in whichever language you are most comfortable with.